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Property and Facilities Manager

Ref: JN -052019-66311
GBP26000 - GBP30000 per annum + plus benefits
UK, North West
Property & Real Estate, Residential
16th September 2019
Job Type

Facilities Manager

Based Manchester (city centre)

Salary up to £30,000 (plus benefits)

Monday to Friday (plus 1 in 4 Saturdays until site is stabilised)

We are proud to be partnering with our client, a property development company focusing on Build to Rent. I am seeking a Facilities Manager for their brand new (and highly anticipated) BTR scheme in the Northern Quarter. The role is based on-site and the successful candidate will not only demonstrate strong capabilities for the role, but a genuine passion for customer service and for the management of a small team.

Customer Service

  • Deliver first class customer service and resident engagement
  • Manage working relationships with suppliers and contractors
  • Provide informed and accurate information to residents
  • Coordinate the preparation of amenities for resident events
  • Consistently deliver the brand service standard to residents and all visitors to the building
  • Respond to resident enquiries (meeting all agreed SLAs or KPIs)
  • Regularly review customer satisfaction
  • Communicate in line with brand values and SLAs


  • Coordinate all statutory compliance on site
  • Undertake and record all building common part safety checks/testing incl emergency lighting, fire alarm, AOVs
  • Support completion of annual H&S & Fire risk assessments in conjunction with the general manager
  • Report all H&S and security issues or concerns to the GM & work with to form resolution
  • Review & monitor all suppliers on site follow RAMs where required and comply with H&S and CDM/stat requirements
  • Risk assessment monitoring; including FRA, H&S and employee
  • Responsible for safe on-site storage of maintenance supplies & materials and stock control

Financial and Reporting

  • Maintain accurate H&S records and reports
  • Manage and reduce opex operation costs, including approval and query of invoices
  • Support leasing manager & RSM in providing costs and supporting evidence for end of tenancy DPS claims
  • Compare costs for various services and goods
  • Accurate maintenance and updating of operating systems
  • SLA & customer satisfaction reporting as required to support business plan

Building Operations

  • Detailed knowledge of the building and apartments
  • Daily development walk around (am/pm)
  • Submitting material and supply requests to General Manager for review of procurement
  • Support General Manager in procurement of contractors and suppliers
  • Manage the day to day relationships with PPM service providers
  • Emergency or incident escalation
  • Processing reactive maintenance work orders, follow up and close within SLA's
  • Attendance at Out of Hours emergencies if required
  • Furniture delivery and stock check recording (per apartment)

Knowledge, Attitude, Skills and Habits

  • Excellent analytical skills, including advanced excel modelling
  • Strong interpersonal
  • Command respect of teams, stakeholders and residents demonstrating strong management skills with authority and ownership
  • Proactive and dynamic, taking ownership of all of core
  • Strong verbal and written communication
  • Accuracy and attention to
  • Ability to gather, assimilate, analyse and effectively summarise information and give briefings/ prepare briefing notes as
  • Ability to prepare and give
  • Previous experience in residential property (student or private rented preferred) or hospitality sectors
  • Experience of working to budgets and targets
  • Excellent communication skills displaying sensitivities to and understanding of residents' need
  • Excellent interpersonal skills
  • Well-groomed and of smart appearance
  • Innovative and pro-active.
  • Ability to handle multiple
  • Competent in using, Excel, Word and
  • With training, able to use other systems and software
  • Flexible and cooperative at all times, working as a member of a
  • Understanding the importance of achieving deadlines and ensuring quality
  • Use initiative and take responsibility for providing
  • To ensure confidentiality and security of all business, client and customer documentation/ information.
  • Must be pro-active and able to use initiative in order to enhance the building reputation and make the community the best available
  • Flexibility and adaptability
  • Excellent customer relations skills, a sense of humour and plenty of energy and enthusiasm
  • Problem solving, well organised and ability to work well under pressure
  • Good level of computer literacy using Microsoft Word, Excel and Outlook

We anticipate a lot of interest, so to stand out please apply with your CV and a brief paragraph on why you are the right person for the role.

If this role is not of interest, please feel free to register with your cv so you can be considered for any roles as soon as they become available. Alternatively, you can also register for job alerts via email.

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