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Head of Block Management

Ref: JN -082018-62390
GBP50000.00 - GBP55000.00 per annum
UK, North West
Property & Real Estate, Residential
23rd August 2018
Job Type

Head of Block Management

Based Manchester (city centre)

£50,000 to £55,000 DOE

My client, an award-winning, established property management company in the north-west, is looking for a first-class operational people manager who is used to managing a diverse and fairly substantial team. The company has gone from strength to strength in the last decade, taking on an ever-expanding portfolio and focusing on delivering an exceptional service. This is a great opportunity for anyone who is practised in delivering results through successful people management.

The Role

To oversee and lead the property management function for the entire block management residential portfolio, driving the highest levels of customer service. To act as a key member of the Senior Management Team, mobilising the organisation to achieve its vision and key strategic objectives.


Property Management

  • To ensure delivery of annual strategic objectives in the property arena, that underpin the delivery of the five-year plan and the company's vision for the future
  • To promote proper financial planning and management, analysing spending and financial performance, adjusting strategies as appropriate
  • To empower and motivate our people to exceed customer expectations, ensuring customer commitments are entirely met
  • To monitor market conditions and developments and adjust strategies as appropriate
  • To develop strong relationships with key customers and true loyalty to the company, supporting business growth and introducing new members where appropriate
  • To ensure new customers are properly and professionally integrated into the company and remain impressed
  • To promote the full utilisation of the property management system and any customer associated technology solutions, with an accurate and timely approach delivered by our people
  • To develop and deliver processes that will check compliance and quality across the property management teams, ensuring clear plans for remedial work are in place, with a commitment to continuous improvement
  • To act as the most senior point of escalation in property for complaints, or to advise on complex regulatory issues
  • To ensure site staff are provided with clear direction, support, tools and resources to deliver the highest standards of work and maintain properties that we can all be proud of
  • To drive an innovative customer-centric culture across the organisation, where site and office staff feel part of one team
  • To provide legal and regulatory expertise to the organisation in the property arena
  • To promote community involvement and initiative


  • To oversee that there is an effective strategy for procurement in place, with an appropriate approach to managing suppliers, quality and costs
  • To be accountable for providing a safe working environment for employees, and home for residents, ensuring compliance with all Health and Safety legislation

People Management

  • To act as a senior member of the team, role modelling the values and key behaviours
  • To recruit, develop and retain talent, promoting peak performance through effective management of all elements of the employee life cycle
  • To ensure effective two-way communication, promoting a truly motivated team and positive staff engagement
  • To identify and meet individual learning needs, acting as coach and mentor

Skills Required

  • Ability to analyse, evaluate and act on issues and/or problems, reach sound conclusions and take appropriate action
  • The highest level of communication skills, both verbal and written
  • Demonstrable success in achieving amazing results through people
  • Interpersonal skills and the ability to build strong and lasting working relationships
  • IT literate, someone who embraces technology and the added value it drives
  • Industry/competitor knowledge, commercial understanding and business acumen
  • The highest level of knowledge of property management, landlord practices, laws, rules and regulations
  • Able to act as the technical expert and point of escalation through in-depth understanding of RICs, ARMA-Q and H&S legislation

Personal Profile

  • IRPM qualification (or comparable industry related qualification) is ESSENTIAL
  • Degree level education
  • Health and Safety qualification
  • People management experience, having managed large and diverse teams
  • Significant experience of operating successfully in the residential property management arena as part of a senior management team - previously at a Head Of or Director Level
  • Experience in driving quality and compliance across an organisation, together with the highest standards of customer service
  • Experience of effective procurement/supplier management and/or managing a maintenance function
  • Dynamic, positive and can do attitude
  • An inspiring leader that takes people with them
  • Results focused
  • Passionate and committed
  • Thrives in a fast-paced and pressured environment

Benefits include 25 days holiday (plus birthday off), PMI and cash plan, pension.

This is an urgent requirement so do not delay in sending your CV and a paragraph on why you believe you are perfect for this role.

If this role is not of interest, please feel free to register with your cv so you can be considered for any roles as soon as they become available. Alternatively, you can also register for job alerts via email.

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