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Relationship Manager

Ref: JN -082018-62243
Salary
GBP60000.00 - GBP70000.00 per annum
Location
UK, London
Sector
HR & Business Support, Business Support
Date
7th August 2018
Job Type
Permanent

Central London
Up to £70k

My client is responsible for some of the most iconic retail and office locations across the UK. They are now on the lookout for a Customer Relationship Manager to focus on the company's office leasing ensuring tenants receive an unbeatable customer experience whilst retaining and growing the business.

The role requires someone with a thorough understanding of commercial property within the office space who can think strategically and use customer insights in order to put plans in place.

Duties include:


  • CreationofCRM Strategy and prioritise accounts to manage flow from leasing and asset management strategy
    • Customer engagement and targeting strategies
    • Ensuring consistent high quality approach with all our customers
    • Act as a coordinator for CRM related activity to support our Office leasing offer
    • Interface with Storey Account Manager on alignment of CRM related acitivty
  • Creation of guidelines for account management
    • To understand and share customer information
    • Facilitate account management and leasing process
  • Saleforce development and maintenance for Offices
    • Launching customer profiles
    • Monitoring of account management standards via Salesforce
    • Trade news collation and comms via Salesforce
    • Occupier events management, e.g. what events, who to invite, strategic seating plans
  • CRM execution (through asset management and leasing teams), including regular meetings, communications and research
  • Data communication to occupiers (in collaboration with Insights team)
  • Occupier survey (in collaboration with Insights team)

Please only apply if you have proven experience with implementing a CRM strategy in a similar role and have used Salesforce.

For more information please contact Nicola at nrefson@cobaltrecruitment.com.


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